Receiving an Amazon order is always exciting, but sometimes packages don’t arrive as expected. If your package seems lost, don’t panic. Amazon has a simple process to report missing items and get help. Here’s a step-by-step guide to make it easy.
1. Check the Tracking Status
Before reporting, make sure your package is truly missing:
- Open Your Orders in your Amazon account
- Click Track Package
- Look for delivery updates, including “Delivered,” “Carrier Exception,” or “Out for Delivery”
Sometimes packages are marked delivered a day or two before they actually arrive.
2. Look Around Your Delivery Area
Check common delivery spots:
- Front porch, back door, or garage
- Neighbors or building reception
- Hidden areas around your home
Packages can occasionally be left in safe locations.
3. Go to Amazon’s Help Section
If you can’t find your package, go to Amazon Help:
- Scroll to the Customer Service page
- Select Something else → Delivery Issues
- Click Where’s my package?
Amazon will guide you to report a missing delivery.
4. Report the Missing Package
Click “Problem with order” or “Missing package”.
You’ll need to provide:
- Order number
- Item details
- Any delivery notes or tracking info
Amazon’s system will ask if you want a replacement or refund.
5. Contact Amazon Customer Service (Optional)
If the online process doesn’t resolve your issue, contact Amazon directly:
- Phone: Available through your account
- Live Chat: Instant support
- Email: Response within 24 hours
Be ready with your order number and tracking details for a smoother experience.
6. Follow Up
Once reported, Amazon usually:
- Investigates the missing package
- Issues a replacement or refund within a few days
- Sends confirmation via email
You may be asked to wait 48 hours after the delivery date before reporting, depending on the carrier.
Tips to Avoid Future Missing Packages
- Enable delivery notifications
- Use Amazon Locker or Amazon Hub if available
- Leave specific delivery instructions for your carrier
- Track your order regularly
Final Thoughts
Reporting a missing Amazon package is simple if you follow the steps. Check tracking, search your delivery area, and use Amazon’s customer support if needed. With these steps, you can get a replacement or refund without stress and continue enjoying hassle-free online shopping.